Impact 211

Three call center workers wear earpieces on their ears, gazing at their computers. Behind them, a blue screen with the 2-1-1 logo on it shines. The closest of the workers looks up at the camera with a knowing smile.

Need Help?

IMPACT 2-1-1 is a 24-hour central access point for people in need. During times of personal crisis or community disaster, its free, confidential helpline and online resource directory make it easy for residents to get connected to local information, agencies and assistance. IMPACT 2-1-1 also has a translation service with more than 200 languages available.


Simply dial 2-1-1 from any phone, or text your ZIP code to 898-211.
To learn more, visit

Since 2009, United Way of Racine County has partnered with IMPACT 2-1-1 to provide resource and referral services to residents of Racine County. United Way of Racine County is proud to support this critical service for Racine County residents.

United Way partnered with IMPACT because we know that Racine County residents cannot be productive members of the workforce if they are not connected to services they need. By calling 2-1-1, Racine County residents are able to receive information about accessing emergency food, housing, child care, crisis counselling, substance abuse treatment and more. When basic needs are addressed, individuals can focus on their jobs and families.