VITA Volunteer Survey | United Way of Racine County

Volunteer Information

What was your volunteer status for 2024?

Did you volunteer for the 2023 tax season?

I volunteered as

I never volunteered at a site

a greeter

an assistant site coordinator

a quality reviewer

a tax preparer

an interpreter

What was the highest level of certification you obtained?

I volunteered at

I did not volunteer at a site

Workforce Solutions

Racine Public Library

Case High School

GetYourRefund - virtual

What prevented you from volunteering at a site?

How did you complete the required training and certification?

What prevented you from completing training?

Please describe.

Training Experience

I felt prepared for certification training after attending volunteer orientation.

Please give suggestions on how to better prepare volunteers for training during orientation.

I felt the training options were beneficial.

Please explain why you felt it was not beneficial.

What training topics did you feel were the most beneficial?

What tax/program topics would you like more training on?

Do you feel that the virtual certification training through My True Prosperity is beneficial?

Please enter any comments regarding the MTP virtual certification trainings.

Would you like to have more virtual training options available on specific tax and volunteer topics?

Please provide suggestions for virtual training topics.

I feel that three days of in class training was sufficient.

Please explain why you feel three days was not sufficient.

Would you attend trainings if they were provided during the off season?

Would you prefer these trainings to be virtual or in-person?

What type of information/training would benefit you most during the off season?

Would you attend team building activities if they were provided during the off season?

What type of activites would you enjoy?

Volunteer Experience

I enjoyed my experience as a VITA vounteer this year.

Please explain why you did not enjoy your experience.

VITA was a good use of my time.

Please explain why VITA was not a good use of your time.

I felt supported by VITA/United Way of Racine County staff in my role as a VITA volunteer.

Please explain why you did not feel supported.

I felt comfortable at the site(s) that I volunteered at.

Please explain why you were uncomfortable at the site(s).

The coordinator made me feel valued as a VITA volunteer.

Please explain why you did not feel valued.

I felt that expectations were clearly communicated.

Please explain how expectations could have been more clearly communicated.

If I had questions, they were answered clearly and in a timely manner.

Please explain how questions could have been handled better.

The site days and times worked well with my schedule.

Please give suggestions on how to make days and hours work better.

As a VITA volunteer, I made a positive difference in the lives of Racine County residents.

Why do you feel that you did not make a difference?

VITA contributed to an improvement in the financial stability of the taxpayer.

Please give suggestions on how we can better impact the financial stability of the taxpayers.

I plan on volunteering again next year.

Additional comments and feedback are welcome.